Chanel
Pre-owned Quilted CC logo Orange Patent A31509 long-wallet | stylenewstar
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Pre-owned Chanel Quilted CC logo Orange Patent A31509 long-wallet | stylenewstar
Shipping & Returns | Authenticity
Shipping & Postage
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International postage:
from USD $30, calculated by destination and weight.
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Duties & clearance:
cross-border orders may incur import duties/taxes, borne by the buyer. Remote areas or rescheduled delivery may incur extra fees. -
Processing & dispatch:
ships within 7 business days; daily cut-off 16:00 HKT. -
Carrier:
UPS by default (other options may be available at checkout). -
Packaging & insurance:
dust bag/box when available, reinforced outer packaging; insurance available for high-value orders. -
Exceptions:
for delay/loss, contact stylenewstar@outlook.com within 2 days. Post-dispatch address changes may add fees and time.
Returns
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Policy:
items are pre-owned; returns are not accepted except for authentication disputes. -
Condition on return:
match shipped condition; accessories/authentication card/seals intact; unused, unaltered, no self-cleaning/repairs. -
Not eligible:
personalized items, added wear after receipt, self-modification/damage, removed tags or seals. -
Process:
contact support → approval → ship back (postage covered only for authenticity disputes) → re-inspection within 3 business days → refund to original payment in 2–3 business days. -
Warranty:
if materially not as described or with non-man-made functional issue, contact us within 2 days for priority handling.
Authenticity
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Method:
senior authenticators review hardware/finishing, serial/IC, materials/workmanship, odor/hand-feel, and more. -
Guarantee:
if a recognized authority issues a written report confirming the item is not authentic, we will refund in full and cover round-trip shipping. -
AI tools notice:
image-based automated/AI tools (e.g., Entrupy) can be limited by database and imaging conditions and are not accepted as final proof on their own. -
Reminder:
materials and craftsmanship vary by brand and year; minor age-consistent wear is normal. Please refer to the actual item.