Wholesale Terms

Effective Upon Order Placement: By placing an order on this website, you are deemed to have read, understood, and agreed to all the terms of this Agreement and any subsequent updates.

I. Collaboration Statement

We work exclusively with professional buyers of pre-owned luxury goods. You must ensure that all procurement, import, resale, and promotional activities comply with the laws and regulations of your country/region. Where local law requires permits or licenses (e.g., a second-hand dealer license in Japan), you are responsible for obtaining and maintaining such qualifications at all times.

II. Wholesale Policy

1. Pricing: Wholesale prices are exclusive, and do not include import duties, destination taxes, or any other potential charges.

2. Price Confidentiality: Wholesale prices, discounts, reconciliations, internal purchasing screenshots, system interfaces, and other cooperation-related information constitute our confidential business information. Without our prior written authorization, you may not disclose such information on any public channel or use it for any purpose unrelated to the cooperation. In case of breach, we may immediately terminate cooperation and pursue losses in accordance with law.

3. Wholesale Tiers: Wholesale prices and discounts follow a tiered structure based on your order volume. Specific tiers and benefits are subject to our then-current policies.

4. Policy Adjustments: To respond to market changes and ensure supply chain stability, we may adjust the wholesale policy and the terms of this Agreement from time to time, via website announcements or email. Adjustments take effect as of the effective date stated in the announcement/notice and will not have retroactive effect on orders already confirmed and paid before that date.

5. Violations: If you violate this user policy and agreement, we may, as appropriate, suspend your account and cease offering wholesale pricing. Whether to restore access and under what conditions will be determined by us at our sole discretion based on actual circumstances.

III. Pre-Sale Disclosures

1) Inventory & Orders
• Multi-platform Sales: Items on this site are sold across multiple platforms and inventory changes in real time.
• Formation of Order: A contract is formed and an order becomes effective only when we complete inventory confirmation and send you a confirmation/payment notice email. Prior to that, your submitted order is merely an offer to purchase and does not constitute our acceptance.
• Inventory Note: Stock-outs or quantity changes caused by parallel sales are ordinary commercial risks. Please refer to our final email notice before confirmation and payment.

2) Professional Transactions & Final Sale
• All sales are final ("Final Sale"); no returns or exchanges are offered.
• As a professional buyer, you must thoroughly review all product information (including images, description, specifications, size, condition, and accessories) before placing an order and making payment, and make an independent purchase decision accordingly.
• If you have questions about any details, please contact customer service for confirmation before ordering.

3) Authenticity
• We sell only authentic items.
• As a professional buyer, you must, prior to ordering, carefully and prudently examine authenticity, condition, status, and details based on all photos and descriptions we provide.
• In line with the professional transaction and Final Sale principles, once you place and pay for an order, you are deemed to have completed your final review with no objections. After shipment, we will not accept any return/exchange requests related to authenticity.

4) Post-Sale Correction — Only for "Wrong Item Shipped"
• We commit to shipping the exact item specified on the order. Without prejudice to the "Final Sale" principle, the sole exception is when the item you receive objectively differs from the model, color, or size expressly agreed in the order ("Wrong Item"). In such case, we will initiate the after-sales process to correct the error.
• The following do not constitute a "Wrong Item" and will not be accepted:
1) Color differences due to display settings, shooting environment, etc.;
2) Reasonable manual measurement tolerances;
3) Minor signs of use consistent with second-hand industry standards;
4) Subjective reasons such as dislike or mismatch with expectation;
5) Mis-clicks, change of mind, or duplicate orders attributable to the buyer.

5) Payment Requirements
• After you submit an order, we will send a payment notice within 1 business day. Please confirm the order and complete full payment within 72 hours and ensure the funds are received in full; overdue orders will be automatically cancelled.
• Payment Method: We accept WISE international bank transfers only; credit cards, traditional wire (SWIFT), and other channels are not supported at this time.
• Fees: On WISE please select "OUR" (all fees borne by the payer) to ensure we receive the full amount. Any delays, cancellations, or exchange losses arising from short-payment are your responsibility.

IV. Shipping & Logistics

1. Dispatch: After confirming receipt of your full payment, we will arrange shipment via UPS within 4–7 business days (excluding weekends and PRC public holidays) and provide a tracking number.

2. Transit Time: International transit times vary by country/region and may be affected by customs inspections, holidays, flights, and other factors. We cannot guarantee a specific delivery date. Please estimate reasonably based on tracking information and local conditions.

3. Charges: You are responsible for all international shipping charges and all applicable import duties, VAT, and other taxes levied by the destination country/region.

4. Customs Clearance: You must provide customs documents promptly and accurately as required by the carrier or customs. Delays, returns, storage fees, fines, or other costs caused by late, incorrect, or incomplete information will be borne by you.

5. Delivery, Risk Transfer & Exceptions: When the carrier’s system shows "Delivered/Signed For," delivery is deemed complete and risk passes to you. Please inspect the outer carton upon receipt; if the carton is severely damaged, record and photograph it on the spot and file a claim with the carrier; we will cooperate and assist. In case of loss or force-majeure delays attributable to the carrier, we will assist you in handling with the carrier/insurer.

V. After-Sales Correction Procedure (Wrong Item Only)

To ensure clarity and clear allocation of responsibilities, if the item received does not match the order details (i.e., a "Wrong Item"), please strictly follow the steps below to request after-sales correction. Except as stated below, we do not accept any other after-sales requests under the "Final Sale" principle.

1. Filing Deadline: Within 2 days of delivery (based on the carrier’s recorded delivery time), you must submit your request by email to: stylenewstar.hk@gmail.com. Failure to file within the deadline will be deemed your confirmation that the item is correct.

2. Required Materials: Your email must include complete information and evidence as follows; incomplete or unclear materials cannot be processed:
• Email Subject: After-Sales Request – [Order No.]
• Body: Order number, tracking number, disputed content and quantity, consignee information, and contact phone
• Mandatory Evidence: Full unboxing video and clear multi-angle photos/videos of the item (including the outer carton label, internal packing, item body, tags/accessories, etc.)

3. Correction Workflow:
• Prior Authorization: You must first obtain our written Return Merchandise Authorization (RMA) via email. Returns without authorization will be refused, and no refund or exchange obligation will arise.
• Item Condition: Returned items must remain unused, with all original packaging, accessories, labels, and tags intact.
• Return Deadline: After receiving the RMA notice, you must ship the item within 2 days using the carrier designated by us.

4. Costs & Refunds:
• Costs: If, after verification, it is confirmed to be a "Wrong Item," we will bear reasonable round-trip shipping costs. If the item condition is non-compliant, the return is unauthorized, or the correction fails due to your reasons, all related costs (including but not limited to shipping, handling, duties, etc.) will be borne by you.
• Refund Processing: After we receive the returned item and complete re-inspection, we will process the refund within 5–10 business days via the original payment route or another method mutually agreed by both parties.

VI. Risk, Liability & Dispute Resolution

1. Limitation of Liability: In all cases, our total liability under any single order is capped at the actual amount received for that order. We shall not be liable for any indirect, incidental, or punitive damages (including loss of profit, loss of goodwill, or business interruption), except where mandated by law.

2. Force Majeure: We are not liable for non-performance or delays caused by force majeure or reasons beyond our reasonable control, including natural disasters, war, strikes, epidemics, policy changes, customs inspections, shipping/flight disruptions, or system failures. We will use reasonable efforts to mitigate the impact.

3. Governing Law & Disputes: This Agreement is governed by the laws of our place of registration. Disputes shall first be resolved through amicable consultation; failing that, they shall be submitted to the court with jurisdiction at our place of registration.

VII. Updates & Precedence

1. We may update this Agreement as needed. The updated version takes effect upon our announcement or notice. Your continued ordering constitutes acceptance of the latest version.

2. In case of inconsistency with any separately signed written agreement between the parties, the written agreement shall prevail. Where multiple language versions exist, the English version shall prevail in case of inconsistency.